originally published on Ambiance, February 20, 2014 at 8:09 pm
The rantings of one very irate man to follow soon.
Quite a bit later, certainly later than “soon” by any reasonable definition…
My mother was born in 1927. She worked at Walt Disney World Resorts from 1980 to 2000. I was covered under her medical insurance for several years while I was still a minor. Eventually Mom retired with a (great) retiree medical benefit.
I was born in 1968. I worked at Walt Disney World Resort from 2003 until 2008.
My mother died in September of 2011.
Then the adventure begins!
Shortly after Mom died, my sister and I received her death benefit payment from Disney. It wasn’t a lot, but it came to the correct person, with the correct SS#.
Then I started getting notices from the WDW benefits center telling me that I was eligible for a medical benefit. I called them, told them I certainly wasn’t eligible, and they said it was cleared up.
I kept getting notices about signing up for my medical benefits. Grrr. Called again, eventually, told them they were wrong. Eventually they figured out that two of me were in the system, one with a SS# that was off by one digit. Someone had goofed up and created a phantom me. They told me that they had it resolved.
I kept getting notices about signing up for my medical benefits. Grrr. Called again.
Lather, rinse, repeat a couple of times.
I kept getting notices about signing up for my medical benefits. GRRR. Called again some time last summer. Allegedly got everything settled, killed the phantom me, had everything under the correct me, had everything cancelled.
I KEPT GETTING NOTICES ABOUT SIGNING UP FOR MY MEDICAL BENEFITS. GRRR. Gave up calling, decided, “Fuck it [Something much more polite than "Fuck it", I'm sure], I’ve done what I need to do, they need to figure this out on their own.”
I kept getting notices about signing up for my medical benefits. Didn’t care any more, ignored them, moved on with my life.
January 2, 2014 rolls around and I finally go to the doctor about an issue that had been bothering me for almost two months. Samples are taken, and samples are dropped off at a lab. (Don’t ask for details – you really don’t want details.)
Now, unemployed man that I am, my wife’s medical insurance covers me. Turns out that the same company that covers my wife’s employer is the same company that handles the administration of Disney’s medical insurance here in Florida. (Disney self-insures, so they actually pay for everything themselves, but it uses an insurance company to handle everything for a variety of reasons. This is common for large employers.)
So when I went to the lab I made certain that they had my current insurance information.
A couple of weeks later, we get a couple of notifications of benefits from the insurance company. My wife looks at them and realizes that my Disney insurance has been billed.
Now, feeling like Bruce Banner right before he turns green, I call the Disney benefits people AGAIN. Eventually (and I can’t remember if this was on the first or second call, or maybe a third call), we determine the nature of the problem. Namely, Disney has me listed as my mother’s surviving spouse, thus entitled to her (quite excellent) medical coverage.
This after numerous attempts to clear things up. This after many attempts from me explaining to them that they were in error and needed to fix this. This after the Disney benefits folks told me on several occasions that they had cleared everything up.
So now I find out that I had been eligible for the benefit, according to Disney, since 1/1/2012, and that the insurance had been active (despite my not paying them anything) since 1/1/2013. So now I’m suddenly scared that more than two lab fees (and a visit to the doctor’s office, it turns out) have been billed to the wrong insurance policy. Because you know that would be a true and royal
I began to ponder the wisdom of Murphy and Finagle.
(I told you I was
They tell me they’ve finally got it cleared up again. So they tell me. They really do. They practically pinky-swore on the matter.
Then, yesterday, I get a letter from the
So after my wife gets home, I call them. Mind you, I’m very polite when I make these calls. The people to whom I’m speaking probably aren’t the ones
So I call them. And I try to find out what’s going on. I explain my situation to them again.
And then they tell me that the reason they’re calling is because they want to know if I’ve signed up for Medicare yet.
“Okay, do not slam the phone against the wall,” I tell myself, “the phone isn’t responsible, and besides you own it.”
“Okay, do not try to bash you head through a wall,” I tell myself, “the wall isn’t responsible; besides, you own it. Furthermore, if you somehow break your skull, they’ll probably bill the wrong
Anyway, eventually one of the women on the other end of my communication network connection (because it took two of them because the first one couldn’t get her computer to work) finally tells me that they show I’m not covered. So this was all about what, exactly? I don’t even bother to ask.
So I get off the phone, assured that I’m not covered by anything (I’m waiting to find out they’ve cancelled all my coverages, even the coverage I have through my wife’s employer), and I say to my wife,
“Congratulations honey, you’re married to a man who has magically aged at least 22 years, is a bigamist, and an incestuous bastard to boot.”
To which she cheerily replied, “Oh, you’re just like Oedipus!”
To which I thundered,
“WHERE’S MY THEBES?!”
UPDATE on March 14, 2014: I'm getting notices again, this time wanting me to enroll in the Wellness program. Seriously, what do I have to do to not get the benefits I'm not entitled to?